Prior to making a purchase each User has the right to review information about paid Content or the Work, reviews of other Users, read a fragment, and make an informed decision on the advisability of purchasing access to paid Content or the Work.
Cancel purchase and refund
· If you decide to cancel the purchase of the downloaded Work, you can request its cancellation or refund to the account within 14 days from the date of payment provided that you have not downloaded it.
· You cannot refuse to purchase the Work that has already been downloaded or is being viewed online, unless the technical flaws of the book file have been identified that prevent it from being accessed.
· You can cancel a paid pre-order of a Work at any time, provided that you have not downloaded it or viewed it online.
· The right to access paid non-downloadable Content that is fully posted on the site’s pages is granted upon payment provision for access to it; it is not possible to cancel the purchase of access to the paid Content.
The procedure for the return of physical Goods shall be regulated by article 26.1 of the Law “On Protection of Consumer Rights“.
- The Consumer has the right to refuse the goods at any time before its transfer and after the transfer of the goods - within seven days;
- Return of good quality goods is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
- The Consumer does not have the right to refuse the goods of good quality, which have individually defined properties, if the specified goods can be used exclusively by the person purchasing it;
- If the consumer refuses the goods, the Seller shall return him the amount paid by the Consumer under the contract, with the exception of the Seller’s expenses for the delivery of the returned goods from the Consumer, no later than ten days from the date the consumer submits the corresponding demand;
- According to the “The list of non-food goods of appropriate quality, not subject to return or exchange for a similar product of other size, shape, size, style, color or bundle”, approved by Government Decree of 19.01.1998 No. 55 as amended by the Decree of the Government of the Russian Federation of 06.02.2002 No. 81, non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet works, calendars, booklets, publications reproduced on those storage media) of proper quality are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, styles, colors or configurations at the buyer's initiative.
1. Only funds transferred by the user to the account of his user account on the site can be returned. Funds received on shares, gift certificates, as well as bonus points, are not refundable.
2. To return the funds you need to send a request to the email address firstname.lastname@example.org with a description of the reason for the return, details for its receipt and login on the site.
3. Refunds are made within a few days from the moment the support specialist approves the refund.
Refunds are made in the same way as the funds were transferred in favor of the Seller.
Exclusively in order to ensure the fulfillment of the obligation to return funds to the Buyer, the refund conditions can be changed by the Seller unilaterally.